Refund policy

Returns & Refund Policy

1. Competition Entries

All competition entries are final.

Once payment has been successfully processed, entries cannot be cancelled or refunded except in the event of competition cancellation by the promoter.

If a competition is cancelled for any reason, a full refund will be issued to all valid entrants.

Incorrect answers to skill-based questions will result in disqualification and no refund will be issued.

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2. Duplicate Payments

If a duplicate payment is made in error, please contact us within 48 hours of purchase.

Verified duplicate payments will be refunded within 5 working days.

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3. Fraudulent or Disqualified Entries

North Star Competitions reserves the right to disqualify entries that:

Disqualified entries are not eligible for refunds.

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4. Physical Prizes

If a physical prize arrives damaged or faulty:

We will arrange replacement, repair, or appropriate resolution where applicable.

This does not apply to cosmetic packaging damage caused during transit.

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5. Cash Prizes

Cash prizes, once transferred, are final and non-refundable.

It is the winner’s responsibility to ensure correct payment details are provided.

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6. Chargebacks

Unauthorised chargebacks or payment disputes may result in:

We encourage customers to contact us directly before initiating a payment dispute.

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7. Contact Information

For refund or return enquiries, please contact:

contact@northstarcompetitions.com

North Star Competitions is a trading name of Clearpath Network Ltd.